Privacy policy

Data we collect

To run your store and track your orders, we collect:

• Your seller account information (name, email, phone number, city);
• Information about your products and your store;
• Information your customers provide when ordering (name, phone number, city, delivery address);
• Technical data needed to operate the service (logins, device, pages visited).

Why we use it

This data is used to run your store, let our team confirm orders by phone, pass confirmed orders to the delivery partners, calculate your commissions and earnings, and improve the platform.

Data sharing

Order information (customer name, number, city, address) is shared only with the delivery partner in charge of the order, to the extent needed for delivery. We do not sell any personal data to third parties.

Measuring our advertising

When you arrive on KoriFlow from one of our Facebook or Instagram ads, we use Meta's pixel and Conversions API to know whether the ad works: we tell Meta that you viewed our home page, created an account or topped up your advertising balance, along with the top-up amount. So that Meta can match the ad concerned, we send it technical identifiers (pixel cookies, IP address, browser) and, once your account is created, your email and phone number in encrypted form (irreversible hashing). Meta is not told what you do in your dashboard or what your store contains. This tracking applies only to visitors who came from an ad. You can object to it by writing to us at support@koriflow.com, or from the ad settings of your Facebook or Instagram account.

Technical error monitoring

When an error occurs on KoriFlow, a technical report is sent to our error-monitoring provider (Sentry) so that we can fix it quickly. It contains the page concerned, the browser type and your internal identifier; email addresses, phone numbers, cookies, passwords and keys are removed before sending.

Retention

Data is kept for as long as needed to manage your account and your orders, and to meet the legal and accounting obligations that apply in Cameroon.

Security

We put reasonable technical and organizational measures in place to protect the data hosted on KoriFlow against unauthorized access, loss or alteration.

Your rights

You can at any time request access to, correction of or deletion of the data concerning you by writing to support@koriflow.com.

Contact

For any question about this privacy policy, write to us at support@koriflow.com or contact us on WhatsApp.