Terms of use

Purpose

These terms govern the use of the KoriFlow platform by sellers who create an online store and use the acquisition, customer closing and delivery services offered.

Creating an account

Registration is free. You are responsible for the accuracy of the information provided when creating your account and for the confidentiality of your login credentials.

How the service works

Once your store is created, your customers can order directly online. KoriFlow is organized into four services that you activate separately: the store, advertising, closing and delivery. Each has its own rate, and you only pay for the ones you have activated.

Pricing

Registration and use of the store are free, with no subscription or fixed fee. The other services are charged only when you activate them and they produce a result:

• My store — free, no deduction.
• My ads — 8% on each advertising credit top-up, except on your very first successful top-up, whose service fee is waived. The rest of the top-up funds your campaigns.
• My closing — 100 FCFA per order handled by the assistant, deducted from your advertising credit.
• My delivery — 8% on each order actually delivered and paid. No commission is due on orders that are undelivered, refused or returned.

These rates may change; the amount actually applied to each operation is the one in force when it takes place, and can be viewed at any time in your dashboard.

Referral program

Each seller can invite other sellers with their referral code. The referrer's earnings are a share of the service fees that KoriFlow has actually collected from their referrals; they are never taken from your referrals' money or from their campaigns.

• Advertising top-up — for each confirmed top-up by a referral, you receive 50% of the service fees collected, i.e. 4% of the top-up amount. As soon as you have at least 100 active referrals (a referral is active if they topped up during the last 30 days), your share rises to 62.5% of the fees, i.e. 5% of the top-up.
• Closing — you receive 20 FCFA for each referral order handled by the closing assistant.

Earnings are credited as soon as the referral's top-up is confirmed, because topped-up money is not refundable. They are rounded down to the nearest CFA franc. You earn on each referral with no time limit.

Withdrawal. You can withdraw your earnings by Mobile Money from 5 000 FCFA. A sending fee of 8% is deducted from the amount withdrawn.

Conversion to credit. You can also convert your earnings into KoriFlow advertising credit, with a 5% bonus on the amount converted.

Fraud. Self-referrals, fake accounts, serial sign-ups and any other practice aimed at obtaining earnings without a real referral are prohibited. If fraud is suspected, KoriFlow may suspend the referral concerned while it is checked. If fraud is established, the referral is blocked and the earnings obtained this way are cancelled.

Access to the program.KoriFlow may refuse or withdraw an account's access to the referral program, without affecting earnings already properly acquired.

Changes to the scale. KoriFlow may change the referral rules, or end the program, for the future. Such a change never affects earnings you have already acquired.

Seller obligations

• Provide accurate information about their products (description, price, availability);
• Sell only lawful products that comply with Cameroonian regulations;
• Confirm product availability when requested by the KoriFlow team;
• Not use the platform for fraudulent purposes.

Payments and payouts

Sums collected in cash by the delivery partner are paid out to the seller according to the terms and timeframes agreed, after deduction of KoriFlow's commission. The seller dashboard shows the balance and the order history at all times.

Suspension and termination

KoriFlow may suspend or close an account in case of breach of these terms, established fraud or the sale of unauthorized products. The seller may request closure of their account at any time by writing to support@koriflow.com.

Changes to the terms

KoriFlow may update these terms. Sellers will be informed of any substantial change by email or through their dashboard.

Contact

For any question about these terms, write to us at support@koriflow.com or contact us on WhatsApp.